Open to opportunities

Miranda Chernuka

@mirandachernuka

Message

Patient-focused medical office professional with strong administrative expertise.

United States

Message

What I'm looking for

I am seeking a patient-facing administrative role in healthcare where I can use my scheduling, insurance, and patient engagement skills, contribute to team training, and grow in Healthcare Administration within a collaborative environment.

I am a dedicated medical office professional with experience in patient engagement, scheduling, insurance verification, and administrative support across outpatient and surgical settings.

At St. Luke's University Health Network I serve as a Patient Engagement Partner and Subject Matter Expert, consistently meeting productivity, schedule adherence, and quality standards while onboarding and supporting team members.

I have provided medical coordination for surgical procedures, obtained authorizations and clearances, triaged clinical concerns, and maintained HIPAA-compliant records. I combine that healthcare experience with customer-facing roles in collections, retail/personal shopping, event administration, and special education support.

I am pursuing an associate degree in Healthcare Administration and I bring strong communication, problem-solving, and relationship-building skills to roles focused on patient experience, office operations, and team training.

Experience

Work history, roles, and key accomplishments

Current

Patient Engagement Partner

Current

St. Luke's University Health Network

Jan 2024 - Present (2 years 1 month)

Handles inbound patient calls to schedule/reschedule/cancel appointments, verifies demographics and insurance, and serves as a subject matter expert and trainer to improve team performance and adherence to quality standards.

Patient Scheduling Insurance Verification Training Customer Service EHR Access Center Protocols

Current

Collections Specialist

Current

Quench Water USA

Jan 2021 - Present (5 years 1 month)

Contacted customers regarding overdue accounts, arranged payment plans, processed payments and account adjustments, and coordinated with sales and service teams to resolve delinquencies.

Collections Customer Service Payment Processing Account Reconciliation Communication

Current

Freelance Makeup Artist

Current

Bobby Morganstein Events

Jan 2021 - Present (5 years 1 month)

Managed event administrative logistics, promotions, and venue coordination while providing event makeup services and overseeing setup/takedown for weddings and celebrations.

Event Coordination Client Relations Event Promotion Logistics Administrative Support

Personal Shopper

Instacart

Jan 2021 - Jan 2024 (3 years)

Shopped for and delivered customer orders per specific instructions, followed store protocols, and ensured timely, safe deliveries while maintaining high customer satisfaction.

order fulfillment Customer Service Time Management Retail Protocols Route Planning Quality Assurance

Medical Coordinator

The Center for GI Health

Dec 2018 - Dec 2022 (4 years)

Scheduled surgical procedures, obtained insurance authorizations and medical clearances, triaged physician concerns, managed patient check-in/out, and maintained HIPAA-compliant medical records and communications.

Insurance Authorization Triage HIPAA Patient Intake Clinical Coordination

Special Education Assistant

North Penn School District

Aug 2017 - Dec 2018 (1 year 4 months)

Provided one-on-one and small-group educational and behavioral support to students K–post-twelve, documented interventions and outcomes, and collaborated with teachers to implement individualized learning strategies.

Student Documentation Communication