Mir Ali
@mirali2
I keep Windows, networks, firewalls, and Microsoft 365 environments running reliably.
IndiaWhat I'm looking for
I've supported IT operations at Wipro Technologies, ForecastEra Technologies, SKYBRIDGE Solutions, Adroit Neo Tech Solutions, and OWS Infotech across Windows, networking, firewall, and end-user environments.
At Wipro, I troubleshoot incidents, service requests, and desktop issues, while assigning tickets, tracking SLAs, and supporting team members. Previously at ForecastEra and SKYBRIDGE, I managed Microsoft 365 administration, SharePoint sites and permissions, OneDrive, VPNs, WatchGuard firewalls, antivirus portals, and automated workflows using Power Automate.
I've maintained LAN/WAN infrastructure, Windows Server environments, Cisco and HP switches, and firewall policies for organizations supporting hundreds of employees. I also bring hands-on VMware vSphere support, VoIP configuration, remote support, asset inventory, and ticketing-system experience.
I'm ready to take on challenges that help the organization, and I value hard work, dedication, and being a dependable team member.
Experience
Work history, roles, and key accomplishments
Handles day-to-day troubleshooting for incidents, service requests, and problems reported by users, with timely updates in the ticket logging tool. Manages team members, assigns tickets, and sends SLA reports to the L1 Manager.
Education
Degrees, certifications, and relevant coursework
VIF College of Engineering and Technology
Bachelor of Technology, Electronics and Communication Engineering
Completed Bachelor of Technology in Electronics and Communication Engineering.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Mir?
You can contact Mir and 90k+ other talented remote workers on Himalayas.
Message MirGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
