Mirad Shaik
@miradshaik
Detail-oriented quality associate with strong organizational skills.
What I'm looking for
I am a detail-oriented team player with strong organizational skills and a proven ability to manage multiple projects simultaneously with a high degree of accuracy. My experience at Amazon has equipped me with the necessary skills to improve logistics and drive process improvement, ensuring customer satisfaction and operational efficiency.
As a Quality Associate at Amazon, I provide first-level support for address resolution, geocode correction, and driver support, ensuring successful deliveries. I consistently meet business metrics and goals, including SLA, Productivity, Quality, and Utilization benchmarks. My efforts in improving delivery logistics have resulted in significant cost reductions and increased profits for the company.
Recognized for fostering a positive work environment, I am committed to continuous improvement and collaboration with my team to drive program growth and success. I am eager to leverage my skills and experience in a challenging new role that allows me to contribute to operational excellence.
Experience
Work history, roles, and key accomplishments
Quality Associate
Amazon
Jun 2023 - Present (2 years 1 month)
Provided first-level support for address resolution, geocode correction, driver support, and static route management to ensure successful deliveries. Improved delivery logistics by shifting Amazon orders from third-party logistics to Amazon’s network, resulting in significant cost reduction and increased profits.
Education
Degrees, certifications, and relevant coursework
Shri Gnanambica Degree College
Bachelor of Commerce, Computer Applications
Studied Computer Applications as part of the Bachelor of Commerce program. Gained knowledge in accounting principles and concepts, as well as bookkeeping from journal entries to balance sheets.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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