Open to opportunities

Anie Mess

@aniemess

Message

Detail-oriented quality assurance professional with strong analytical skills.

India

Message

What I'm looking for

I am looking for a role that challenges me and offers opportunities for professional growth in a supportive environment.

I am a highly motivated and detail-oriented professional with a solid background in quality assurance and customer service. My experience includes managing quality control activities at Avanti Overseas Pvt Ltd, where I ensured compliance with industry standards and utilized various software tools for reporting and analysis. I take pride in my ability to create insightful reports that assist production managers in making informed decisions.

In my role as an SDS Associate at Amazon, I honed my communication skills by efficiently resolving queries from international customers while maintaining high service standards. My collaborative approach with internal teams has consistently improved customer experience and service delivery. I am eager to leverage my skills in a challenging role that allows for professional growth and contribution to a dynamic environment.

Experience

Work history, roles, and key accomplishments

Current

SDS Associate (International Process)

Current

Amazon

Aug 2024 - Present (11 months)

Handled direct communication with international customers, resolving queries efficiently. Ensured high-quality customer support while maintaining service level agreements. Collaborated with internal teams to improve customer experience and service delivery.

Customer Service Communication Problem Solving Team Collaboration Customer Experience

Quality Executive

Avanti Overseas Pvt Ltd

Aug 2023 - Present (1 year 11 months)

Managed day-to-day quality control activities, ensuring compliance with industry standards. Utilized software tools like STITCH MES, Google Sheets, Blue Cherry, and MS Excel for reporting and analysis. Created weekly reports, charts, and summaries to assist production managers in decision-making.

Stitch Google Sheets Blue Cherry MS Excel Quality Control Data Analysis Reporting Process Improvement

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University (IGNOU)

Bachelor's Degree, English

Currently pursuing a Bachelor's Degree in English. This ongoing education is enhancing language proficiency and critical thinking skills.

VPM Gyan Niketan

Higher Secondary Education, General Studies

Grade: 75.2%

Completed Higher Secondary Education (10+2) at VPM Gyan Niketan, achieving a grade of 75.2%. This foundational education provided a broad understanding across various subjects.