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MIRACLE OYEKOLA

@miracleoyekola

Customer support agent at Royal Way Limited (IGAMING), resolving player account and payment issues.

At Royal Way Limited (IGAMING), I supported users through live chat, email, and ticketing systems. I resolved account and payment issues, handled player inquiries, and escalated urgent or sensitive cases when needed.

At ULTRA BRAINS INSTITUTE, I engaged prospective clients across phone and digital channels, guided them through their questions, and converted qualified prospects into customers. At VICTORIA HOTEL, I supported customers and visitors while handling calls, appointments, and administrative records.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Royal Way Limited

Feb 2026 - Aug 2026 (6 months)

Delivered professional and timely support to users via live chat, email, and ticketing systems. Handled player inquiries, complaints, and requests with empathy, accuracy, and professionalism.

Live Chat Email Support Ticketing Systems CRM Customer Service Problem Solving Escalation Management KPI Compliance

Customer & Sales Representative

Ultra Brains Institute

Jun 2025 - Jan 2026 (7 months)

Engaged prospective clients daily via phone, WhatsApp, chat, and digital channels to generate new sales opportunities. Converted qualified prospects into customers through consultative selling and strategic follow-up.

Sales Consultative Selling CRM Lead Management Communication Skills Follow up Pipeline Management

Administrative Support/Receptionist

Victoria Hotel

Jun 2024 - May 2025 (11 months)

Served as the primary point of contact for customers, visitors, and callers, establishing a professional and welcoming atmosphere. Managed incoming calls, emails, messages, and walk-in inquiries.

Customer Service Communication Skills Scheduling Administrative Support Record keeping Problem Solving