Open to opportunities

oluwatobi popoola

@oluwatobipopoola1

Message

Dedicated technical support representative with strong customer service skills.

Canada

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and customer-focused Technical Support and Customer Service Representative with over a year of experience in providing remote technical support and troubleshooting. My expertise lies in handling inbound and outbound calls, resolving software and hardware issues, and maintaining detailed documentation. I pride myself on my problem-solving abilities and my capacity to build strong customer relationships, ensuring high levels of customer satisfaction.

Throughout my career, I have worked in various roles that have honed my skills in customer support, technical troubleshooting, and operations. At TurboTax, I provided inbound customer support, assisting users with technical issues and ensuring a positive experience. My previous roles have also included office administration and operations assistance, where I managed customer inquiries and coordinated logistics effectively.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Representative

Current

TurboTax

Feb 2023 - Present (2 years 4 months)

Provided inbound customer support for TurboTax users via phone, email, and chat. Assisted customers with technical troubleshooting, account setup, and software navigation while ensuring a positive customer experience.

Customer Support Technical Troubleshooting CRM Management Problem Solving Communication Skills Documentation

Office Administrator / Customer Service Representative

Mild Afro Lounge

Sep 2023 - Nov 2023 (2 months)

Handled customer inquiries and order processing through phone and in-person interactions. Maintained customer records, processed payments, and coordinated service requests.

Customer Service Order Processing Payment Processing Communication Skills Scheduling

Operations Assistant

Chongai Resources

Aug 2022 - Aug 2023 (1 year)

Tracked shipments and coordinated logistics between operations teams and clients. Assisted with data entry, order processing, and customer service support.

Logistics Coordination Data Entry Customer Service Order Processing Communication Skills Problem Solving

Data Entry Clerk / Operations

Clarion Shipping West Africa

Jul 2020 - Jun 2022 (1 year 11 months)

Entered and managed shipping data, invoices, and transaction records with 98% accuracy. Assisted customer service with tracking shipments and resolving inquiries.

Data Entry Customer Service Problem Solving

Customer Service Representative

Intercab

Dec 2018 - Jul 2020 (1 year 7 months)

Managed phone and electronic inquiries, providing quick and effective solutions. Assisted in office organization, record-keeping, and administrative support.

Customer Service Phone Support Record Keeping Problem Solving Communication Skills Record keeping

Education

Degrees, certifications, and relevant coursework

University of Lagos

Master of Science, Educational Psychology

2017 - 2018

Pursued advanced studies in educational psychology, emphasizing the psychological principles that influence learning and teaching processes.

University of Lagos

Bachelor of Science, Early Childhood Education

2010 - 2014

Studied the principles of early childhood education, focusing on child development, learning theories, and effective teaching strategies for young children.