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Mintesinot Hosiso

@mintesinothosiso

Customer Support Specialist at ERP Software Technologies, supporting enterprise users and improving data accuracy with custom reports.

Ethiopia

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What I'm looking for

I’m seeking to deliver fast, accurate, human-centred support using AI-assisted tools.

At ERP Software Technologies Plc, I provide ongoing support to users across finance and logistics, resolving configuration and data issues after go-live. I also built customised reports and dashboards that reduced manual effort and improved data accuracy for finance teams.

I delivered structured training and wrote user guides to help client teams use their systems. I also coordinated junior consultants and tracked milestones and stakeholder communication across concurrent projects.

At Qemer Software Technologies Plc, I manage email and calendars and handle client support and communication. My work also includes administrative coordination, accurate recordkeeping, and support for social media and workflow automation.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Qemer Software Technologies Plc

Jan 2025 - Present (1 year 9 months)

Manage email and calendars, handle client support and communication, coordinate administrative tasks, and support social media and digital marketing activity for a software company.

Email Management Calendar Management client support Communication Skills Data Entry Workflow Automation Social Media Digital Marketing

Current

ERP Functional Consultant

Current

ERP Software Technologies Plc

Mar 2023 - Present (3 years 7 months)

Provide ongoing user support to 50+ users per client across finance and logistics, resolving configuration and data issues. Delivered structured training to 20-50 users per module, led cross-functional troubleshooting, built custom reports, and wrote functional documentation.

ERP User Support Training Troubleshooting Reporting Build Dashboard Creation Documentation Team Leadership Stakeholder Communication

Travel Manager / Sales Agent / Customer Service

ASAP Tickets

Aug 2024 - Oct 2024 (2 months)

Handled customer travel bookings, changes, and inquiries for clients in the US, Canada, and the UK, including expense management and client negotiation. Completed Independent Travel Manager training covering GDS, ARC, BSP, and IATA standards.

Travel Booking Customer Service Client Negotiation Expense Management GDS Arc BSP IATA

Freelance Photographer & Videographer

AB Studio, BEKISHA Studio

Apr 2021 - Feb 2023 (1 year 10 months)

Managed client communication, scheduling, and delivery for portrait, event, and corporate clients, building repeat relationships through reliable service.

Photography Videography Client Communication Scheduling Delivery Management