Genet Chala Dibaba
@genetchaladibaba
Customer Service Representative at Cruise, Tour, Travel! handling travel inquiries and bookings while creating bilingual social content.
EthiopiaWhat I'm looking for
At Cruise, Tour, Travel!, I assist customers with travel inquiries, bookings, and general support. I maintain accurate records and communicate professionally with clients.
As a self-employed content creator, I’ve created motivation and educational videos for TikTok and YouTube Shorts using CapCut. I track video performance to inform content strategy and manage social media pages.
I also respond to customer messages in Amharic and English and translate content between the two languages. In freelance customer support, I provided data entry and analysis, organized records for small businesses, and handled payment confirmations via Telebirr and CBE Birr.
I hold a Bachelor’s degree in Statistics from Dilla University, with a foundation in statistical analysis, data collection, and Excel. I’m actively seeking remote opportunities where I can contribute in customer service, virtual assistance, administrative support, operations, or data entry.
Experience
Work history, roles, and key accomplishments
Created 50+ viral motivation and educational videos for TikTok and YouTube Shorts using CapCut. Applied statistical analytical skills to track video performance and optimize content strategy. Managed social media pages, responded to 100+ customer messages daily in Amharic & English. Translated content Amharic <> English.
Assisted customers with travel inquiries, bookings, and general customer support. Communicated professionally with clients, maintained accurate records, and helped provide excellent customer service in a fast-paced environment.
Provided data entry, data analysis and customer support via digital platforms. Ensured 99% data accuracy leveraging statistics background. Handled payment confirmations via Telebirr and CBE Birr. Assisted small businesses with data organization and customer service.
Provided excellent customer service and assisted customers with their needs. Handled sales, maintained accurate records, communicated professionally, and worked effectively as part of a team. Developed strong organizational, communication, and problem-solving skills while delivering high-quality service.
Education
Degrees, certifications, and relevant coursework
Dilla University
Bachelor of Science, Statistics
Graduated 2014 with focus on Data Analysis, Probability, Statistical Methods, Sampling, and Data Collection. Strong foundation in statistical analysis, data interpretation, SPSS, Excel, and research methods. Completed thesis/project using statistical data analysis.
Dilla university
Bachelor of Applied Science, Statistics
2011 - 2014
Completed a Bachelor's Degree in Statistics at Dilla University. Developed knowledge in statistical analysis, data collection, data management, Microsoft Excel, problem-solving, and quantitative research. Worked on academic projects and strengthened analytical and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Salary expectations
Social media
Job categories
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