Open to opportunities

Min LI

@minli

I lead global customer success and cross-functional projects that improve conversion, satisfaction, and operational performance.

China

Message

What I'm looking for

I'm looking for a global customer success or project management role where I can use data, cross-functional collaboration, bilingual customer engagement, and team leadership to improve customer experience, conversion, and business growth.

I've led global customer success and project delivery at Coupert, Trip.com, MFG, and eBay/PayPal, connecting merchants, platforms, and customers across payments, onboarding, travel, and cross-border commerce. At Coupert, my projects improved merchant conversion by 3%, while customer-experience improvements reduced social-media negative rates by 19%.

I'm experienced in launching data-driven initiatives, running bilingual customer meetings and webinars, managing remote teams, and partnering with product, engineering, sales, operations, and testing teams. I use Jira, Salesforce, Tableau, Zendesk, Excel, SQL, and BI reporting to track performance, resolve customer pain points, improve SLA and NPS outcomes, and support commercial renewals.

Experience

Work history, roles, and key accomplishments

Current

Global Customer Success Manager

Current

SOAR - Coupert

Jul 2025 - Present (1 year 2 months)

Managed global customer success and international projects, improving merchant conversion by 3% and reducing social media negative rate by 19%. Led cross-functional teams and delivered BI reports to senior management.