Miniah Aldridge

Engaged customers to present and sell service solutions based on their needs, building trust and driving sales. Tracked outreach and activity in CRM systems and followed up to maximize opportunities while handling objections.

Supported recruiting by sourcing candidates, reviewing resumes, and identifying matches for open roles. Conducted outreach to businesses to introduce staffing services and maintained relationships with candidates and prospective clients.

Assisted employees with enrollment and HR-related questions through email and chat support. Maintained accurate documentation and confidentiality while managing high-volume inquiries with attention to detail.

Assisted customers with bookings, cancellations, and travel inquiries via chat and email. Resolved issues efficiently while documenting interactions to ensure accurate follow-up.

Reviewed account activity and investigated potential fraud cases by analyzing transaction patterns and identifying inconsistencies. Documented findings and prepared reports to support compliance while assisting customers with account issue resolution.

Managed high-volume inbound and outbound calls across multiple accounts while maintaining accurate records. Used CRM systems to track interactions and support follow-up processes.

Delivered customer service in fast-paced environments and ensured passenger safety during flights. Handled in-flight situations while providing support to passengers.

Bachelor’s degree in Human Resources at Western Governors University (in progress).

Attended North Dorchester High School in Hurlock, Maryland.