Milton Baker
@miltonbaker
Results-oriented sales operations leader driving process improvements and customer satisfaction.
United StatesWhat I'm looking for
I am a results-oriented sales operations professional with 7+ years of experience across operations management, sales, customer service, and IT support. I lead daily sales operations, manage cross-functional teams, and implement process improvements that boost customer satisfaction, reduce downtime, and optimize operational costs.
My background includes roles at Enterprise Mobility, Penske Truck Leasing, UPS, and Foot Locker, where I consistently improved workflows, mentored staff, and maintained accurate operational records. I combine hands-on technical ability with strong interpersonal skills to deliver reliable service and build long-term client relationships.
Experience
Work history, roles, and key accomplishments
Sales Operations Lead
Enterprise Mobility
Jul 2025 - Present (8 months)
Lead daily sales operations for Enterprise Mobility, managing a team of sales associates to achieve monthly targets and implementing process improvements that increased customer satisfaction. Manage client accounts and resolve service issues to maintain high retention and operational efficiency.
Assistant Rental Manager
Penske Truck Leasing
Oct 2024 - Jul 2025 (9 months)
Coordinated cross-functional teams to shorten vehicle turnaround time and implemented standardized check-in/check-out procedures, reducing processing delays and improving on-time delivery of rental contracts. Mentored junior staff to maintain consistent client satisfaction during high volume periods.
Sales and Operations Manager
Penske Truck Leasing
May 2023 - Oct 2024 (1 year 5 months)
Managed daily sales and operations, coordinating logistics for vehicle movements to optimize routes and reduce operational costs while maintaining high customer satisfaction and repeat business. Built client relationships and ensured timely service delivery.
On-site Service Coordinator
Penske Truck Leasing
Jul 2022 - May 2023 (10 months)
Designed and implemented a preventive maintenance checklist that improved service readiness and reduced unscheduled downtime; prioritized workorders and coordinated technicians to accelerate turnaround times. Maintained service logs and parts inventories to improve traceability for billing and audits.
Optimized delivery routes using real-time traffic data to improve on-time drop-offs and maintained vehicle inspections and preventive maintenance to reduce breakdown incidents. Managed delivery records and proof-of-delivery documentation to support billing accuracy.
Assistant Manager
Foot Locker, Inc.
Nov 2015 - Feb 2022 (6 years 3 months)
Led a footwear sales team in a high-volume store, managed labor and schedules, conducted inventory checks, and ensured daily store operations including openings and closings to deliver strong customer service and sales performance.
IT Support Intern
Coastal Georgia Center / Savannah State University
Jan 2019 - May 2019 (4 months)
Provided desktop and hardware support including repairs and component replacement, installed Wi-Fi networks, and performed system clean-ups and restorations to default settings, improving campus endpoint reliability.
Education
Degrees, certifications, and relevant coursework
Savannah State University
Bachelor of Business Administration, Computer Information Systems
2015 - 2019
Completed a Bachelor of Business Administration in Computer Information Systems with coursework and hands-on IT support experience, including hardware repairs and network setup.
Availability
Location
United StatesAuthorized to work in
Job categories
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