MJMilos Jovanovic
@milosjovanovic
Experienced customer support representative with a focus on virtual assistance.
SerbiaWhat I'm looking for
My name is Milos, and I have been working as a freelancer since 2014, primarily on Upwork. My journey in the freelance world began even earlier, allowing me to gather a wealth of experience in customer support and virtual assistance. I pride myself on my ability to adapt to various projects and deliver exceptional results, regardless of the challenges I face.
Throughout my career, I have worked on diverse projects that have honed my skills in customer service, bookkeeping, and managing platforms like Shopify and WordPress. My experience includes roles such as Customer Support Representative and Affiliate Manager, where I consistently provided top-notch service and contributed to increased customer satisfaction. I am detail-oriented, a fast learner, and thrive in team environments, always aiming to exceed expectations.
Experience
Work history, roles, and key accomplishments
Amazon Seller Management
Spectrum
Feb 2019 - Jul 2021 (2 years 5 months)
Managed customer queries and concerns, ensuring a positive customer experience. Handled disputes professionally to maintain customer satisfaction.
JUCustomer Support Representative
JustStrong
Jun 2018 - May 2019 (11 months)
Provided customer support through HelpScout, assisting office staff and managing account creation on Refersion for referrals. Focused on delivering excellent service and maintaining customer satisfaction.
Customer Support & Appointment Booker
Aplus
Apr 2015 - Jun 2016 (1 year 2 months)
Enhanced customer return rates by providing exceptional customer service. Responsible for booking jobs and responding to customer inquiries effectively.
Education
Degrees, certifications, and relevant coursework
TehnoArt
High School Diploma, Mechanical Engineering
2004 - 2008
Studied mechanical techniques and gained foundational knowledge in mechanical systems and technologies.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Social media
Job categories
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