Open to opportunities

Yeahyea Al Mubarak

@yeahyeaalmubarak

Message

Energetic Customer Service Representative with excellent communication skills.

Serbia

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an energetic Customer Service Representative with a strong commitment to providing exceptional service. My experience spans various roles, including Virtual Assistant at Amazon India and Customer Service Representative at Reliance Jio Infocomm Limited, where I handled an average of 80 calls per day. I pride myself on my problem-solving abilities and my capacity to manage complex customer inquiries effectively.

Throughout my career, I have developed excellent communication and interpersonal skills, which have allowed me to connect with customers and resolve their issues promptly. My time as a Hospital Receptionist at Smart Medical Center in Kyiv further honed my organizational skills and attention to detail, ensuring smooth front desk operations and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Amazon India

Nov 2024 - Apr 2025 (5 months)

Provided excellent customer service by responding promptly to inquiries, providing detailed product knowledge, and resolving customer issues in a timely manner. Supported customers, drivers, shippers, and delivery service partners to ensure successful deliveries and resolved technical tasks relating to Amazon's website.

Customer Service Product Knowledge Technical Support Data Entry

Virtual Customer Service Representative

Reliance Jio Infocomm Limited

Jul 2022 - Jan 2024 (1 year 6 months)

Provided high-quality customer service to an average of 80 calls per day. Commended for exceptional problem-solving skills and the ability to handle complex customer inquiries and complaints effectively.

Customer Service Problem Solving

Hospital Receptionist

Smart Medical Center

Apr 2021 - Feb 2022 (10 months)

Managed front desk operations, including answering calls and scheduling appointments. Performed various reception duties efficiently.

Scheduling Customer Service Data Entry Organizational Skills

Education

Degrees, certifications, and relevant coursework

University of Niš

Doctor of Medicine, Medicine

Completed a comprehensive medical program, focusing on clinical practice, medical sciences, and patient care. Gained extensive knowledge in diagnostics, treatment, and disease prevention.