MKMillicent Kabura
@millicentkabura
Experienced event planner and customer service specialist in hospitality and aviation.
KenyaWhat I'm looking for
I am an experienced event planner and customer service specialist with a background in hospitality, inflight services, and airport passenger assistance. I have worked across event management, catering, and airline operations, delivering high-quality service through clear communication, problem-solving, and a focus on customer satisfaction.
My career includes roles in event organization, inflight supervision, quality assurance, and retail customer happiness, where I developed skills in bookings, ticketing support, promotions coordination, and MS Office tools. I bring a hands-on, service-oriented approach and a track record of improving customer experiences and operational reliability.
Experience
Work history, roles, and key accomplishments
Event Planner
Jaymill Eventique
Sep 2022 - Present (3 years 3 months)
Plan and organize events and outside catering services, manage hotel and flight bookings, and deliver high-quality customer service to clients since Sept 2022.
Inflight Supervisor
LSG Sky Chefs
Jan 2018 - Aug 2022 (4 years 7 months)
Supervised inflight catering and cabin service quality, enforced health and safety standards, and supported flight crew operations from Jan 2018 to Aug 2022.
Customer Service Officer
Kenya Airport Authority
Sep 2016 - Dec 2018 (2 years 3 months)
Provided passenger assistance, handled customer complaints, and updated flight information displays while supporting airport service operations from Sep 2016 to Dec 2018.
Customer Happiness Officer
Agape Stores
Jan 2016 - Sep 2016 (8 months)
Coordinated promotions, created sales plans, handled customer orders and complaints, and supported store sales operations from Jan 2016 to Sep 2016.
Education
Degrees, certifications, and relevant coursework
ZUZetech University
Hospitality and Tourism Management
2015 - 2016
Studied Hospitality and Tourism Management at Zetech University from September 2015 to 2016.
Nairobi Institute of Business Studies
Catering and Accommodation Operations
2013 - 2015
Studied Catering and Accommodation Operations at NIBS Technical College from 2013 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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