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Priscilla Kirunda

@priscillakirunda

I improve customer experiences through inflight operations, hospitality quality, and reliable data coordination.

Kenya
Message

What I'm looking for

I'm looking for a customer support, virtual assistance, or operations role where I can provide clear service, manage requests and data accurately, improve customer experiences, and support team growth.

I've supported Emirates Airline’s inflight operations and hospitality quality, coordinating customer experience, premium service delivery, and flight data management across a diverse fleet.

I input route details, passenger manifests, and flight station metrics into digital databases while protecting data privacy and maintaining compliance. I also document sensitive medical and operational incident reports and reconcile digital records with physical flight logs.

As an Inflight Team Lead and Cabin Crew Professional, I directed premium and economy service teams on A330, A340, A380, and B777 aircraft. I mentored junior crew members and collaborated with catering, airport ground staff, and flight deck teams to support punctual departures.

Earlier, I coordinated administrative operations, compliance paperwork, registries, and logistics at Dr Malavu Medical Center. I bring a warm, organised approach to customer support, service improvement, and team development.

Experience

Work history, roles, and key accomplishments

Emirates Airline logoEA

Senior Inflight Operations & Hospitality Quality Coordinator

Emirates Airline

Jan 2015 - Dec 2024 (9 years 11 months)

Inputted comprehensive flight data including route details, passenger manifests, and flight station metrics into digital databases while maintaining data privacy and compliance. Documented sensitive incident reports and maintained data integrity by cross-referencing digital records against physical flight logs.

Education

Degrees, certifications, and relevant coursework

Leicester University logoLU

Leicester University

Bachelor, Human Resource Management

2010 - 2015

Pursued a Bachelor in Human Resource Management, developing skills in organizational behavior and workforce management.

Tech stack

Software and tools used professionally

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