Open to opportunities

Janeris Martinez Marti

@janerismartinezmarti

Message

Bilingual customer-focused healthcare and retail professional skilled in remote operations and EHR systems.

United States

Message

What I'm looking for

I seek remote or hybrid roles that leverage my EHR and customer support expertise, offer growth, collaborative culture, and impact patient/customer outcomes.

I am a tech-savvy, bilingual (English/Spanish) professional with 4+ years supporting healthcare and retail clients in remote and hybrid roles. I consistently deliver operational efficiency and outstanding customer service, managing high-volume scheduling across multiple EHR systems and maintaining a 98% scheduling accuracy rate.

I have proven leadership experience as a Best Buy shift lead and Apple Certified Computing Specialist, training teams and ranking in the top 10% for regional sales performance. I seek roles where I can leverage remote collaboration tools, CRM and EHR expertise, and bilingual communication to improve patient and customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Patient Services Associate

Current

Community Health Center

Jun 2024 - Present (1 year 5 months)

Managed 50+ patient appointments daily across multiple EHR systems with 98% scheduling accuracy and supported billing, insurance verification, and patient concerns to improve workflow efficiency.

EHR Scheduling Billing Remote Collaboration CRM Management Microsoft Office Google Workspace

Apple Certified Computing Specialist

Best Buy

Oct 2020 - Jun 2024 (3 years 8 months)

Led shift operations and provided virtual and in-store Apple product support to 40+ customers daily, ranked in the top 10% for regional sales, and trained 10+ employees in remote support protocols.

Customer Support Apple Support Sales Team Leadership Remote Support Training CRM Management

Education

Degrees, certifications, and relevant coursework

Strayer University

Associate in Arts, Business Administration

Grade: 4.0 GPA

Completed an Associate in Arts in Business Administration with coursework in marketing, management, accounting, and digital navigation; graduated June 2024 with a 4.0 GPA and President's List recognition.