Milena Lieto Samczuk

Supported volunteer program coordination across acute and long-term care, managed volunteer data in Better Impact CRM to ensure audit compliance, and contributed to event planning and stakeholder engagement.

Resolved 60+ customer issues daily with a 90% satisfaction rate, managed after-sales returns and cash handling, and collaborated cross-functionally to identify root causes and improve return processes.

Served as HR focal point for Logistics, Sales & Marketing and Finance, led engagement survey processes and outcomes, coordinated LGBTQ+ diversity group, and implemented leadership strategies aligned with head office guidelines.

Acted as HR focal point for Commercial Area, managed engagement survey follow-up, supported regional sales conventions and strategic planning to improve people development and commercial performance.

Served as HR focal point for corporate areas, implemented performance management and OKR mindset, built people analytics dashboards, and managed recruitment and onboarding across levels using Agile (Scrum).

Led division engagement projects focused on reputation, well-being and recognition, managed technical onboarding and HR budget reporting, and supported operations with leadership development and contract monitoring.

Managed performance evaluation processes and organizational climate initiatives, improved leadership training and succession planning, and conducted job rotation and auditing at brewery operations.

Supported staff movements, assisted managers with HR processes, aided performance evaluation and budget planning meetings, and organized events and recruitment activities.

Post-Baccalaureate Diploma in Human Resource Management completed at Douglas College.

Bachelor's degree in Psychology from Universidade Metodista de São Paulo.