Ana Casas

Delivered accurate Spanish-English medical interpretation for patients and providers during virtual appointments, ensuring clear communication and confidentiality. Adapted communication style for diverse patients and managed scheduling independently.

Facilitated clear communication between patients and healthcare providers across various care settings, handling complex and emotionally sensitive encounters. Complied with HIPAA and professional standards while managing high call volumes.

Served as primary contact for UnitedHealthcare Medicare members, verifying eligibility and benefits while guiding them through complex insurance questions. Coordinated prior authorizations and preventive care appointments, achieving a perfect NPS score.

Delivered high-volume customer support for a major U.S. delivery platform, resolving billing and account issues. Promoted to VIP Support team and maintained high CSAT and quality scores.

Resolved complex customer escalations for an international airline, including ticketing errors and policy exceptions. Recognized as top performer with high customer satisfaction and progressed through multiple roles.

Completed Airway Management Training at Escuela Peruana de Paramédicos in December 2023.

Completed Stop The Bleed training from the American College of Surgeons in September 2023.

Completed a Paramedic training course at Instituto Ricardo Palma in July 2022.

Completed a Certificate in Web Development from Laboratoria from May 2021 to November 2021.

Worked as an ESL Language Instructor at Instituto Cultural Peruano Norteamericano (ICPNA) from January 2014 to August 2019.