Mila Calmel

Managed day-to-day global operations for PORT.app's micromobility fleet, supporting customers, bikes, hubs, and operational partners. Investigated operational incidents, handled customer communications, and maintained operational records and internal procedures.

Resolved complex claims with a focus on fairness and efficiency,
reducing backlog by 20%.
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Delivered excellent client service, maintaining 95%+ satisfaction
scores.
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Conducted investigations into suspicious/fraudulent claims,
minimizing company risk.
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Trained and supported junior staff to improve onboarding and
overall team performance.
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Collaborated with legal teams to ensure proper settlemen

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