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mila belovodskaya

@milabelovodskaya

Senior customer service and operations leader driving efficient property service, KPI performance, and stakeholder communication.

Spain

Message

What I'm looking for

I am looking for a fully remote role where I can combine my customer service and operations experience to make a meaningful impact. I value collaborative, international teams, continuous learning, and opportunities to grow. I am particularly interested in Customer Success, Client Relations, Operations, and Financial Operations roles within innovative, customer-focused companies.

I’ve built a career leading customer service and operations for real estate and property management, with a consistent focus on service quality, efficiency, and client satisfaction. As Head of Customer Service, I managed operations for 109 residential buildings and developed internal protocols, complaint handling processes, and conflict resolution systems with a team of 12.

I’m proud of measurable outcomes from my approach to structured operations and continuous improvement. I reduced escalation cases through a structured conflict resolution system, improved service response time by implementing centralized data tracking, and strengthened cooperation across departments. I also digitized documentation and workflows, including a digital knowledge base that streamlined access to key property data and reduced response time.

Beyond customer service, I’ve managed large-scale maintenance across 200 residential buildings, overseeing transitions and securing management contracts. Earlier in my career, I led procurement and supplier communication efforts that reduced procurement lead times by 20%, supported compliance and regulatory documentation, and handled AML procedures, payment reconciliation, and internal audit support. I’ve also contributed to PR and public engagement work during a gubernatorial election campaign, aligning stakeholders and communications toward clear results.

Experience

Work history, roles, and key accomplishments

Current

Financial Operations Specialist

Current

GBTC Finance

Sep 2025 - Present (10 months)

Process digital asset exchange transactions by monitoring and verifying incoming and outgoing payments, reconciling financial records, and maintaining documentation for compliance and regulatory review. Support AML procedures, internal audit checks, and client inquiries related to transactions.

Transaction Processing Compliance Documentation Regulatory Documentation AML Internal Audit Client Transactions

Head of Customer Service

Glavstroy-SPB I

Dec 2013 - May 2025 (11 years 5 months)

Led customer service operations for 109 residential buildings, managing and developing a team of 12 employees. Implemented internal service protocols, managed complaint handling and conflict resolution, coordinated regulatory communication, and improved service performance through KPI monitoring, digitization of documentation, and structured reporting.

Customer Service Operations Team Leadership Complaint Handling Conflict Resolution KPI Reporting Budget Planning Cost Control Digital Documentation Community Events

Senior Manager Financial Services

BioLine

Oct 2009 - Jun 2013 (3 years 8 months)

Managed financial documentation and contract execution control, including procurement and supplier negotiations for a laboratory and medical diagnostics company. Planned budgets and optimized costs while improving financial reporting transparency and supplier communication systems.

Financial Documentation Procurement Budget Planning Cost Optimization Financial Reporting Supplier Communication

Community Manager

Enter Polit

Sep 2001 - Jan 2004 (2 years 4 months)

Coordinated public communication and managed media relations for a gubernatorial election campaign. Organized public events and information campaigns and handled stakeholder communication during the campaign period.

Media Relations Public Event Organization Information Campaigns Public Outreach Planning