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Karina GKG
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Karina G

@karinag

Client services and operations consultant in financial services, who led a 15-person team managing HNW/UHNW and institutional relationships exceeding £300M.

Spain
Message

At DOLFIN, I built and led a 15-person client-management team, setting clear processes, KPIs and performance standards. I managed HNW/UHNW and institutional relationships exceeding £300M and coordinated client onboarding through long-term relationship development.

At MDM Bank, I led a 10-person private-client team and oversaw service quality, onboarding, escalations and operational delivery. I was the senior escalation point for complex client matters involving credit, compliance, documentation and approvals.

Since March 2017, I’ve partnered with founders and founder-led businesses on growth strategy and commercial operations. I’ve supported business development, GTM initiatives and fundraising readiness, translating priorities into workstreams, milestones and practical follow-through.

Experience

Work history, roles, and key accomplishments

SE
Current

Independent Strategy, Growth & Commercial Operations Consultant

Selected Confidential Engagements

Mar 2017 - Present (9 years 7 months)

Partnered with founders and founder-led businesses on growth strategy and execution, translating commercial priorities into clear workstreams, owners, milestones, and operating cadences. Supported business development, GTM initiatives, and fundraising readiness through investor materials and strategic narratives.

MB

Head of Department - HNW / UHNW Client Management

MDM Bank

Aug 2011 - Jan 2015 (3 years 5 months)

Led a 10-person high-value private-client and relationship-management team, overseeing service quality, onboarding, portfolio growth, escalations, and operational delivery. Acted as senior escalation point for complex client matters and established client-service standards and KPI reporting routines.

SG

Senior Account Manager/Deputy Head

May 2010 - Aug 2011 (1 year 3 months)

Supported institutional and retail client segment growth and relationship management, working across lending, investment, and transactional-banking solutions. Prepared and defended credit proposals, coordinated with risk, legal, and compliance teams, and supported team performance and client-service standards.

Education

Degrees, certifications, and relevant coursework

International Coach Federation logoIF

International Coach Federation

Certified Coach Program, Coaching

2018 - 2019

Certified Coach Program accredited by ICF, achieving ACTP and PCC credentials.

MF

Moscow Financial University under the Government of the Russian Federation

Master's degree, Banking and Finance

2007 - 2013

Master's degree in Banking and Finance from Moscow Financial University under the Government of the Russian Federation.

VT

Volgograd College of Technology

Bachelor's degree, Economics and Accounting

2004 - 2007

Bachelor's degree in Economics and Accounting from Volgograd College of Technology.

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