Mikunj Arora

Coordinate 20+ concurrent commercial and contract workstreams across Finance, Legal and regional Operations spanning four global regions, with 100% on-time delivery. Design and deploy AI-powered workflow agents, cutting manual operational effort by 60-80%.

Owned sales forecasting and produced 70+ monthly business reports and market analyses in Power BI and Excel for clients including Google, Amazon, Adobe, Microsoft, Dell and Salesforce. Coordinated 80+ Salesforce CRM bookings and customer communications, contributing to a 90% improvement in client retention.

Led a team of 3 through a cross-functional process transition of the Funding Review & Shipping workflow at a fast-scaling fintech, writing SOPs and implementing efficiency improvements across teams. Executed 2,000+ daily file reviews at a 99% error-free rate in a regulated lending environment.

Drove an 80% reduction in customer complaints through structured process improvement, and delivered a 15% increase in sales through proactive relationship management.

Contributed to a 70% improvement in campaign performance and 50% revenue growth through business development and client relationship management.

Currently pursuing the Advanced Data Science & AI certification from LearnBay.

Earned the Gen AI Fluency at Work certification from Boston Consulting Group in 2025.

Completed the Tableau & Power BI Dashboards for Beginners course on LinkedIn Learning in 2022.

Earned the Lean Six Sigma Green Belt certification as part of the MBA program at GIBS Business School in 2018.

Pursued an MBA at GIBS Business School, Bengaluru, from 2016 to 2018.

Completed a Bachelor of Commerce (Honours) with a focus on Economics at Maharshi Dayanand University, Rohtak, from 2012 to 2015.