Bhavika Arora
@bhavikaarora
I transform financial-services operations through process redesign, digital innovation, and measurable business cases.
IndiaWhat I'm looking for
At JP Morgan Chase, I lead internal strategy and process consulting work that improves workforce readiness, customer journeys, and operational productivity. I've delivered skills assessments for approximately 2,500 people, supported an enterprise platform rollout for 70K+ users, and unlocked 36 FTE in productivity gains through process and technology improvements.
Previously at Capgemini Invent and Cognizant, I redesigned underwriting, claims, policy, and digital customer workflows for insurers. I’ve also served as a Product Owner, built business cases, defined data strategies and KPIs, and delivered strategic research across financial services and industrial sectors.
I bring 12+ years of consulting experience in operational excellence, agile delivery, process reengineering, and emerging-technology opportunities including AI and RPA. I’m currently focused on human capital transformation and skills-based operating models that build future-ready, resilient organizations.
Experience
Work history, roles, and key accomplishments
Orchestrated a comprehensive skills assessment for the Card and Connected Commerce group, enabling data-driven capability uplift and improved talent alignment. Developed a repeatable rollout process for an enterprise platform impacting 70K+ users and unlocked 36 FTE in productivity gains.
Partnered with European insurers to redesign underwriting, claims, and policy processes, eliminating non-value-added activities and increasing operational efficiency. Established a Center of Excellence for industrialized business case delivery and led omnichannel marketing initiatives for a life sciences company.
Led requirement gathering, workflow design, and implementation as a Product Owner for a U.S. surety insurer, improving underwriting efficiency. Revamped the digital customer portal for a leading Indian general insurer, designing product purchase workflows for successful online product launches.
Systems Administrator
Early Experience
Jul 2011 - Jun 2013 (1 year 11 months)
Provided technical support for IBM Customer Relationship Management system supported by the Siebel platform, focusing on lead generation and customer retention.
Education
Degrees, certifications, and relevant coursework
Xavier Institute of Management, Bhubaneswar
Master of Business Administration, Systems and Marketing
MBA in Systems and Marketing from Xavier Institute of Management, Bhubaneswar.
Banasthali University
Bachelor of Technology, Computer Science
B.Tech in Computer Science from Banasthali University, Rajasthan.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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