MTMike Tran
@miketran1
CCNA-certified Network Operations Technician specializing in Cisco troubleshooting and reliable network support.
United StatesWhat I'm looking for
I am a dedicated, detail-oriented Network Operations Technician with CCNA certification and hands-on experience troubleshooting Cisco switches and routers across retail and enterprise environments.
At T-Mobile I maintain and diagnose network equipment to minimize downtime, and previously provided Tier 1.5 NOC support for Cisco, Juniper, and Aruba platforms while managing incidents through SNC Ticketing to meet SLAs.
I deploy and maintain wired and wireless infrastructure, coordinate with vendors and internal teams, and bring strong problem-solving, customer focus, and a commitment to continuous learning to contribute technical expertise to an IT team.
Experience
Work history, roles, and key accomplishments
TMNetwork Operations Technician
T-Mobile
Oct 2022 - Present (3 years 4 months)
Troubleshoot and maintain Cisco switches and routers across retail stores, diagnosing network issues to minimize downtime and collaborating with internal teams to resolve escalated problems.
PRProvided Tier 1.5 support for Cisco, Juniper, and Aruba environments, managed network incidents via SNC Ticketing to ensure SLA compliance, and coordinated troubleshooting with clients, Tier 2 teams, and carriers.
IT Technician
State Fair of Texas
Sep 2021 - Nov 2021 (2 months)
Deployed and maintained Cisco 2960CX switches and Aironet/Meraki APs, managed Cat5e/Cat6/fiber cabling for booths and servers, and provided Tier 1 support in coordination with a third-party MSP.
Education
Degrees, certifications, and relevant coursework
Mike hasn't added their education
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Location
United StatesAuthorized to work in
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