Open to opportunities

Christopher Lopez

@christopherlopez

Message

Proactive Tier 2 Network Support Specialist skilled in fiber and incident resolution.

United States

Message

What I'm looking for

I seek a hands-on network operations role focused on fiber infrastructure, incident resolution, cross-team collaboration, and opportunities for technical growth.

I am a proactive, detail-oriented Network Support Specialist with proven expertise in Tier 2 technical support, fiber optic infrastructure, and incident resolution.

I excel at diagnosing complex network issues, coordinating with NOC, engineering, and field teams, and restoring services for commercial and residential clients.

My strengths include thorough documentation, use of industry-standard monitoring tools and ticketing systems like JIRA and Remedy, and experience with Cisco, Nokia, Juniper, and Ciena routing and switching platforms.

I am committed to continuous learning through advanced network operations training, mentorship, and technical workshops to expand my fiber and network operations capabilities.

Experience

Work history, roles, and key accomplishments

Network Support Technician

Ezee Fiber

Dec 2022 - Aug 2025 (2 years 8 months)

Provided Tier 2 support for commercial and residential network service disruptions, diagnosed fiber outages and coordinated escalations with engineering/NOC teams, and maintained incident documentation to restore services promptly.