MSMike Samanga
@mikesamanga
IT support specialist delivering tech-enabled education and customer service solutions.
South AfricaWhat I'm looking for
I am an IT support and customer service professional with over three years' experience supporting educational technology, troubleshooting hardware and software, and managing data with Google Workspace. I have delivered teacher training, configured and maintained network and hardware systems, and supported AI-powered math programs to improve classroom engagement.
I take a proactive, detail-oriented approach to problem solving and communication, producing actionable reports and presentations and ensuring smooth digital learning experiences. Currently pursuing a Bachelor of Computer Science, I combine technical aptitude with strong service skills to drive operational efficiency and positive learning outcomes.
Experience
Work history, roles, and key accomplishments
Maths Tech Facilitator
Edunova-Eduten
Apr 2025 - Present (6 months)
Support teachers in implementing AI-powered math programs for Foundation and Intermediate Phases, troubleshoot technical issues, and evaluate student progress using digital tools to improve learner engagement.
Maths Tutoring and ICT Support
XL Foundation
Aug 2023 - Apr 2025 (1 year 8 months)
Provided technical support and teacher training for educational technology platforms, installed and maintained hardware/software, and managed data collection and reporting to support learning outcomes.
Customer Representative
Bright Group
Jun 2021 - Aug 2023 (2 years 2 months)
Managed customer inquiries and complaints across multiple channels, performed administrative duties including scheduling and data entry, and produced reports and presentations to improve service delivery.
Education
Degrees, certifications, and relevant coursework
UAUniversity of South Africa
Bachelor of Computer Science, Computer Science
2023 -
Currently pursuing a Bachelor of Computer Science at the University of South Africa, focusing on computing fundamentals and practical IT skills.
UAUniversity of South Africa
Certificate in Computer Networks, Computer Networks
2021 - 2022
Completed a Certificate in Computer Networks covering fundamentals of networking, configuration, and maintenance.
Makumbe High School (RCZ)
Ordinary Level Certificate, General Secondary Education
2015 - 2017
Obtained Ordinary Level Certificate with general secondary education coursework.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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