Open to opportunities

Mike Ross

@mikeross

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Technical Support Representative with a background in Biology.

Philippines

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What I'm looking for

I am looking for a role that offers growth opportunities and challenges in a dynamic environment.

I am a dedicated Technical Support Representative with over five years of experience in the industry. My journey began at VXI Global Philippines, where I honed my skills in customer service and technical troubleshooting. I take pride in my ability to communicate effectively, ensuring that clients receive the support they need.

With a Bachelor of Science in Biology from Davao Doctor’s College, I possess a strong analytical mindset that complements my technical skills. I am passionate about continuous learning and development, both personally and professionally. I thrive in environments that challenge me and allow me to grow.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

VXI Global Philippines

Jan 2019 - Jan 2024 (5 years)

Provided technical assistance and support to customers, resolving issues related to software, hardware, and network connectivity. Documented customer interactions and solutions, contributing to a comprehensive knowledge base.

Technical Support Troubleshooting Customer Service Software support Hardware Documentation Communication Problem Solving Ticketing Systems

Education

Degrees, certifications, and relevant coursework

Davao Doctor's College

Bachelor of Science, Biology

Focused on the study of living organisms, including their structure, function, growth, origin, evolution, and distribution. Gained foundational knowledge in biological sciences relevant to various fields.

Francisco Bangoy National High School

High School Diploma, General Studies

Completed secondary education, developing foundational academic skills across various subjects. Participated in school activities and prepared for higher education.

Osmena Elementary School

Elementary School Certificate, General Studies

Completed primary education, building fundamental literacy and numeracy skills. Engaged in basic academic subjects and developed early learning habits.