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Mike Marshall

@mikemarshall

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Operations coordinator at All Roads who integrated AI workflows and prepared housing programs for HIPAA compliance.

United States

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At All Roads, I managed day-to-day operations for housing programs and integrated Gemini and Claude into administrative workflows to automate routine tasks and streamline team communication. I also used Cursor to build and test internal tracking prototypes.

At All Roads, I led organizational preparation for HIPAA compliance and supervised implementation of the Noteable client management platform. Previously, at Boulder Shelter for the Homeless, I authored the official Case Management SOP Manual and redesigned client intake and data collection processes.

Experience

Work history, roles, and key accomplishments

Program Manager

All Roads

Jun 2024 - May 2026 (1 year 11 months)

Managed day-to-day operations and team oversight for housing programs, ensuring clear communication and reliable service delivery. Integrated AI tools like Gemini and Claude into administrative workflows to automate routine tasks and streamline team communication.

AI Tool Implementation Gemini Claude Cursor HIPAA compliance Software Implementation SOP Development Workflow Optimization Data Management Stakeholder Management

Case Manager and Systems Coordinator

Boulder Shelter for the Homeless

Mar 2019 - Jun 2024 (5 years 3 months)

Maintained HIPAA-compliant documentation and case records, upholding strict client privacy and regulatory standards. Authored the official Case Management Standard Operating Procedures (SOP) Manual to establish uniform operational practices.

HIPAA compliance Database Administration SOP Development Case Management Data Integrity Process Improvement Account Management Resource Allocation

Coordinated Entry Specialist

Boulder Shelter for the Homeless

Oct 2017 - Mar 2019 (1 year 5 months)

Supported the regional rollout of a centralized assessment and intake system across partner agencies. Executed structured assessment interviews and provided data-driven feedback to optimize evaluation metrics.

Interview Assessment Data Analysis Stakeholder Management Referral Coordination Intake Systems

Personal Assistant and Administrative Support

Private Real Estate Client

Apr 2014 - Sep 2014 (5 months)

Managed administrative operations, including property listing management, basic accounting, and expense logging. Coordinated guest logistics, vendor relations, and property maintenance schedules.

Administrative Support Property Management Accounting Vendor Relations Scheduling