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AG Valenzuela

@agvalenzuela

Operations program manager at PayPal who scaled People systems for 15,000+ users and maintained 100% audit compliance.

At PayPal Holdings Inc., I partnered with People and Engineering leaders to scale internal People systems for 15,000+ global users. I managed a portfolio of 50+ enterprise products and applications, and built PowerBI dashboards for operational metrics and OKR tracking.

I brought AI tools into daily operations to support audits, technical documentation, and troubleshooting, and implemented automation that maintained 100% compliance across quarterly, semi-annual, and annual SOX and PwC audit cycles. At Lincoln Surf Soccer Club, I currently serve as Boys Academy Director and maintain the club website.

Experience

Work history, roles, and key accomplishments

Current

Boys Academy Director, Board Member & Social Media Manager

Current

Lincoln Surf Soccer Club

Served as head coach for 12 years and directed the Boys Academy, contributing to the club's expansion from 7 to 32 teams. Managed digital content strategy and maintained the club website.

Coaching US Soccer National D License Social Media Management Content Strategy Canva Vimeo TikTok Web Development

Program & Systems Manager, Operations

PayPal Holdings Inc.

May 2017 - Nov 2025 (8 years 6 months)

Managed end-to-end technical workflows for internal People systems supporting 15,000+ global users, and oversaw portfolio management across 50+ enterprise products. Maintained 0% attrition and 100% compliance across audit cycles.

Technical Program Management Operations Process Automation AI Integration Power BI Jira SOX Compliance Data Governance Stakeholder Management

Global Services, AUP, and Senior Data/IAM Operations Lead

PayPal Holdings Inc.

Jan 2004 - Dec 2017 (13 years 11 months)

Led international people operations and Identity and Access Management governance, ensuring data security and audit readiness. Managed front-line support operations and developed a centralized knowledge base to improve onboarding and customer communication.

IAM Help Desk Support Vendor Management Data Analysis Knowledge Management Process Optimization