Mike Gouvea

Promoted to Clone Care Lead, supervising a team of 4-5 employees, delegating tasks, monitoring workflow, and ensuring production targets were met. Evaluated plant health and quality, trained staff on procedures, and maintained safety and compliance standards.

Provided customer-focused delivery service, ensuring orders were delivered accurately and on time. Demonstrated strong time management, organization, communication, and problem-solving skills while working independently.

Maintained a safe and secure environment through surveillance and monitoring, contributing to a 20% reduction in shoplifting incidents. Worked with store leadership to prevent theft and reduce losses.

Operated and configured machinery to cut metal to specific sizes and shapes while maintaining a 99% accuracy rate. Demonstrated strong mechanical aptitude and precision.

Provided customer-facing office technology services including printing, faxing, scanning, and typing. Used CRM software to maintain customer accounts, contributed to a 75% increase in customer satisfaction, and trained new employees.

Conducted pressure testing of parts and products by setting up and operating machinery to identify defects. Followed established procedures with high precision, resulting in a 90% pass rate for inspected products.

Provided customer service by giving accurate information, taking orders, directing calls, and processing payments. Contributed to a 10% increase in overall sales and trained new employees.

Currently attending the Information Technology Support course, working towards CompTIA ITF+ and A+ certifications.

Currently completing the Cyber Security 101 Path.

Earned a Cannabis Agriculture & Horticulture Certificate from 2023 to 2024.

Earned a High School Diploma from 2002 to 2006.

Completed the Pre-Security Path, covering foundational cybersecurity topics including networking, operating systems, and security fundamentals.