joana Palason

Provided customer service for account issues and handled KYC processes, improving verification efficiency and resolution times. Used Zoho SalesIQ to triage and respond to client inquiries.

Managed cashier operations including collecting member payments, preparing delivery orders, and assisting members to maintain smooth checkout and service flow.

Processed customer payments, prepared daily sales reports, and compiled weekly and monthly sales summaries; submitted time-in/time-out records via biometric system email.

Collected customer payments, conducted weekly sales reporting and performed weekly inventory tasks to support store operations and stock accuracy.

Encoded employee information and assisted HR staff with administrative tasks to support HR operations and record maintenance.

Completed studies at the University of Makati from 2015 to 2017 with focus on BPO-related skills.

Completed Grade 12 secondary education.