joana Palason
@joanapalason
Customer service specialist with strong cash handling, KYC, and retail operations experience.
PhilippinesWhat I'm looking for
I am a customer service specialist with hands-on experience in retail cashiering, KYC processing, and client support across BPO and retail environments. I bring consistent accuracy in payments, daily sales reporting, and account problem resolution.
At AB Leisure Exponent, Inc. (BingoPlus) I provided customer service for account issues and handled KYC processes while using Zoho SalesIQ; in multiple retail roles I collected payments, prepared delivery orders, managed weekly and monthly sales reports, and maintained inventories.
I am hardworking, dedicated, and take initiative with a strong sense of responsibility; I communicate proficiently in English and Tagalog and seek opportunities to grow where I can apply and expand my operational and customer-facing skills.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
AB Leisure Exponent, Inc
Oct 2024 - Apr 2025 (6 months)
Provided customer service for account issues and handled KYC processes, improving verification efficiency and resolution times. Used Zoho SalesIQ to triage and respond to client inquiries.
Senior Cashier
Landers Superstore
Sep 2023 - Jul 2024 (10 months)
Managed cashier operations including collecting member payments, preparing delivery orders, and assisting members to maintain smooth checkout and service flow.
Cashier
BLE Best Manpower International Services Inc
Mar 2023 - Jun 2023 (3 months)
Processed customer payments, prepared daily sales reports, and compiled weekly and monthly sales summaries; submitted time-in/time-out records via biometric system email.
Cashier
Lo Ramon Mini Mart
Jan 2018 - Dec 2019 (1 year 11 months)
Collected customer payments, conducted weekly sales reporting and performed weekly inventory tasks to support store operations and stock accuracy.
HR Intern
Harte Hanks Philippines
Jan 2016 - Dec 2017 (1 year 11 months)
Encoded employee information and assisted HR staff with administrative tasks to support HR operations and record maintenance.
Education
Degrees, certifications, and relevant coursework
University of Makati
Certificate / Diploma, Business Process Outsourcing
2015 - 2017
Completed studies at the University of Makati from 2015 to 2017 with focus on BPO-related skills.
Grade 12
Senior High School Diploma, Secondary Education
Completed Grade 12 secondary education.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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