Moni Monae
@monimonae
Security Officer and Front Desk professional delivering safe environments, verified access, and exceptional customer service.
What I'm looking for
I’m a Security Officer and hospitality front desk professional who keeps workplaces secure and guests satisfied. I focus on preventing illegal activity, detecting unauthorized presence, and responding quickly to issues in real time.
Through Port of Miami and Allied Universal, I’ve protected assigned areas by observing situations, monitoring for unusual activity, and reporting incidents within my responsibility. In my current role with U.S ALLIANCE SECURITY, I verify identity and credentials so unauthorized people can’t enter without guest passes or proper authorization.
Alongside security work, I’ve built strong customer service experience as a Front Desk Agent at South Beach Bentley Hotel and Lux Urban Hotels. I manage online, phone, and in-person room reservations, welcome guests, check them in, distribute room keys, explain amenities, and process customer payments.
I’m detail-oriented and adaptable, with the leadership and management mindset to coordinate effectively and stay organized under pressure. I’m looking for a role where I can combine security awareness with friendly, timely service—keeping standards high and helping people feel supported.
Experience
Work history, roles, and key accomplishments
Security Officer / Customer Service
U.S Alliance Security
Mar 2024 - Present (2 years 1 month)
Verified employee identities and prevented unauthorized entry without guest passes or valid credentials. Monitored video surveillance for unusual activity and escalated/report incidents as needed while supporting customer-focused service.
Front Desk Agent
Lux Urban Hotels
Jul 2022 - Mar 2024 (1 year 8 months)
Managed online, phone, and in-person room reservations while welcoming guests and completing check-in. Processed payments, distributed room keys, and resolved guest concerns in a timely, friendly manner.
Security Officer
Allied Universal
Jun 2021 - Jul 2022 (1 year 1 month)
Verified employee identities and restricted entry to unauthorized visitors without proper guest passes or credentials. Monitored video surveillance for unusual activity and reported incidents.
Front Desk Agent
South Beach Bentley Hotel
Jul 2021 - Mar 2022 (8 months)
Managed online, phone, and in-person room reservations and handled guest check-in. Distributed room keys, explained hotel amenities, processed payments, and addressed guest issues and complaints.
Security Officer
Port of Miami
Dec 2019 - Jun 2021 (1 year 6 months)
Prevented illegal activity by detecting unauthorized individuals and monitoring site conditions. Observed incidents within assigned areas and reported findings as required.
Education
Degrees, certifications, and relevant coursework
Miami Northwestern Senior High School
Diploma, High School
2015 - 2019
Earned a high school diploma from Miami Northwestern Senior High School from 2015 to 2019.
Availability
Location
Authorized to work in
Job categories
Skills
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