Mika Ernstzen

Led talent acquisition and management initiatives, overseeing recruitment, hiring, onboarding, and talent development to build high-performing teams. Fostered a positive employee experience by promoting engagement, wellbeing, and a supportive work environment. Partnered with leadership to design and implement learning and development programs aligned with organizational goals.

Spearheaded strategic talent planning initiatives to align with organizational goals in the tech sector. Fostered robust collaborations with hiring managers to identify and fulfill recruitment needs. Cultivated and maintained dynamic talent pipelines to expedite the hiring process for critical tech roles.

Spearheaded a high-velocity team of Recruiters and Recruiting Assistants, ensuring top-tier talent acquisition. Formulated strategic direction and provided critical input to labor demand forecasting. Crafted and executed scalable staffing strategies to meet organizational growth demands.

Managed a team of 3 Recruitment Managers across South Africa and India, ensuring efficient talent acquisition and CX Centre WFH/VCS across SA Recruiting team leadership. Specialized in Volume Hiring, streamlining the process to meet the high-demand recruitment needs effectively. Acted as a strategic Business Partner, collaborating with key stakeholders to align recruitment strategies with business

Lead a high-performing team of 19 Recruitment Specialists encompassing Administrators, Consultants, Team Leaders, On-site Coordinators, and Senior Officers throughout South Africa. Expertise in High Volume, 360° Recruitment processes.

Spearhead a dynamic team of 3 Compliance and HS Officers overseeing compliance protocols across 4 strategic sites in South Africa. Concentrate on enforcing Occupational Health and Safety measures, maintaining ISO Standards, and ensuring PCI compliance. Successfully executed the full design, rollout, and implementation of ISO 45001 for Webhelp SA, enhancing organizational safety and health manageme

Proficient in Regulatory Risk Management, ensuring smooth operations across seven financial service lines under FCA regulations. Expertise in International Compliance Campaigns, providing Directors with assurance on business integrity and risk minimization. Skilled in Stakeholder Engagement, collaborating to design risk mitigation controls and maintain compliance.

Spearhead recruitment strategies by collaborating with operations to devise a comprehensive plan aligned with projected staffing needs, ensuring optimal workforce levels. Expand talent pool through proactive outreach to community organizations, academic institutions, staffing agencies, media, online platforms, and recruitment events. Oversee recruitment campaigns, ensuring alignment with project t

Expertise in candidate screening and CV evaluation. Proficient in conducting comprehensive interviews. Assisted clients in crafting precise job specifications.

Led a dynamic team of call center recruitment specialists. Implemented weekly training programs to enhance staff competencies. Managed high-profile client relationships, including Wonga.com (UK & ZA), Frank.net, Sanlam, and Direct Axis.

Managed HR operations for a diverse workforce of 150 employees, with a focus on a 50% call center staff contingent. Spearheaded performance management initiatives to drive productivity and employee engagement. Orchestrated comprehensive induction programs for new hires, ensuring seamless integration into the company culture.

Activities and societies: Personal Management, Labour Relations Management, Communication, Information Technology, Personnel Training

Completed a Higher National Certificate N4 in Human Resource Management, covering essential aspects of personnel management, labor relations, and communication. Developed skills in information technology and personnel training relevant to HR functions.

Activities and societies: Principals of Corporate Governance, South African Regulatory Framework, Enterprise-Wide Risk Management, Compliance Framework, Compliance Risk Management

Undertook a Higher National Certificate in Compliance Management, focusing on key areas such as corporate governance, regulatory frameworks, and enterprise-wide risk management. Gained expertise in designing and implementing compliance frameworks and managing associated risks.

Completed secondary education, earning a High School Diploma. This foundational education provided a broad understanding across various subjects, preparing for further academic and professional pursuits.