Open to opportunities

Miguel Rossier

@miguelrossier

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AI automation and IT operations leader delivering governed, scalable solutions across multidisciplinary teams.

Spain

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What I'm looking for

I’m looking for IT Operations/ITSM work where I can lead governed delivery and operational governance—plus PMO and project/delivery management ownership—building scalable models, partnering with stakeholders, and driving process maturity for reliable “Build-to-Run” outcomes.

I lead operations for conversational AI projects, owning end-to-end delivery for AI automation initiatives and managing multidisciplinary teams of 15 across delivery, integrations, QA and support. I bridge technical execution and business outcomes by driving requirements engineering, facilitating elicitation workshops, and translating complex architectures into executive-ready documentation, roadmaps, and delivery plans.

I apply ITSM and Agile governance to build sustainable “Build-to-Run” operations, including incident/problem management, Root Cause Analysis (RCA), SLA definition, maintenance models, and service stabilization. Previously, as a Service Delivery Manager, I managed strategic accounts under ITIL and Agile with CI/CD methodologies in C++, supervised 40+ professionals, ensured compliance with ASPICE, ISO 26262, and IATF 16949, and handled P&L and budget/resource optimization—always focused on process maturity, stakeholder alignment, and scalable delivery models.

Experience

Work history, roles, and key accomplishments

Current

AI Automation Project Manager

Current

AI Automatiza

Jan 2025 - Present (1 year 7 months)

Led end-to-end delivery and operational governance for AI automation projects, including requirements engineering, deployment of WhatsApp/voice agents, and integration workflows. Managed Agile delivery, Build-to-Run handover, and IT service management practices such as incident/problem handling, RCA, and SLA definition.

Service Delivery Manager

Scalian

Sep 2023 - Nov 2024 (1 year 2 months)

Managed service delivery for strategic accounts across automotive, aerospace, and home appliances under ITIL and Agile frameworks. Oversaw operational areas and a multidisciplinary team, ensuring delivery compliance with automotive standards and managing budget/resource optimization.

Service Delivery Management ITIL Agile CI CD C#Automotive Standards ISO 26262 IATF 16949 Requirements Management CodeBeamer Cybersecurity P&L management Budget control

Product Owner

Stellantis

Jan 2021 - Sep 2023 (2 years 8 months)

Owned product delivery for an IT Operations project, managing the shopping cart application within a digital ecosystem. Implemented SCRUMBAN and coordinated teams to prioritize work, monitor systems, and improve reporting/visibility for decision-making.

Product Management Scrumban Java Oracle IBM DB2 SoapUI Kibana Dynatrace Introscope Power BI Reporting Performance Monitoring

Team Lead

Stellantis

Sep 2019 - Jan 2021 (1 year 4 months)

Led staffing, risk management, OKRs, reporting, and KPI analysis aligned to strategic objectives. Managed teams and Java web applications in an Agile SDLC environment, ensuring operational stability and on-time delivery of deployments.

Team Leadership Staffing Risk Management OKRs KPI Analysis Java Operational Stabilization Mentorship Stakeholder Management Continuous Delivery

Sys Admin & Applications Support

Sopra Steria

Dec 2016 - Jul 2019 (2 years 7 months)

Provided Level 3 support and administration for 600+ critical business applications across public sector, aerospace, defence, and retail environments. Managed Windows Server and Unix/Linux operations, performed incident root cause analysis, and supported ITIL processes including incident, problem, and change management.

Performance Optimization Level 3 Support System Administration Windows Server Unix Patch Management Incident Management Problem Management Change Management Root Cause Analysis ITIL ITSM Automation Decommissioning

Data Analyst & SaaS Admin

Accelya

Oct 2012 - Nov 2016 (4 years 1 month)

Managed ETL platforms and BI SaaS solutions for the aeronautical sector, ensuring secure data handling and regulatory compliance. Supported and trained 10+ international airlines, working with industry standards and tooling to maintain compatibility with airline ecosystems.

ETL Data Security Encryption Tokenization Regulatory Compliance PCI DSS Technical Support Training Informix GNR5

Workforce Management Admin

Ericsson

Apr 2006 - Nov 2010 (4 years 7 months)

Administered local workforce management tools and provided Level 3 support for workforce management platform incidents. Trained over 500 field technicians and supported operational process optimization using personnel management and resource planning capabilities.

Level 3 Support Incident resolution Technical Training Resource Planning Personnel Management Data Management Spain Field Technician Enablement Workforce Management