Miguel Navarro Muñoz

Managing a portfolio of 50 accounts and 16 onboarding projects, sustaining high task completion. Designing customer health dashboards in Vitally and building Zapier automations to streamline workflows.

Led the support team following the dissolution of the onboarding division, ensuring continuity in client care through the organizational transition.

Directed a team of Onboarding Specialists, establishing processes and work standards that improved consistency and speed in client onboarding.

Coordinated and supervised commercial production for products sold on Amazon, managing the creative process end-to-end through three corporate transitions.

Implemented process improvements in the onboarding workflow that increased team operating efficiency, leading to a promotion to Account Director within six months.

Progressed from News Reporter to News Producer and General Producer, leading the production team and overseeing newscast and commercial production.

Produced news content and coordinated production team activities.

Reported news stories and conducted interviews.

Bachelor's Degree in Communication Sciences from Universidad Regional del Norte, Chihuahua, completed in 2014.