Open to opportunities

andres vazquez

@andresvazquez

Message

I manage high-volume customer pipelines and create TikTok content for creator-focused growth teams.

Mexico

Message

What I'm looking for

I'm looking to apply my CRM discipline, bilingual customer success experience, and TikTok creator perspective in a Creator Partnerships or Affiliate Growth role supporting creators and driving engagement.

At TTEC, I support U.S.-based eBay customers across phone, email, and chat, managing 50+ daily inquiries while maintaining 92%+ customer satisfaction.

I use HubSpot-integrated CRM platforms to track case lifecycles, document 200+ weekly updates with zero errors, and drive structured follow-through on complex account issues and escalations. I've consistently achieved 90%+ First Contact Resolution and Quality Assurance results.

Outside of customer operations, I create TikTok Reels with CapCut and understand content hooks, trending formats, TikTok Shop, and creator workflows. I'm looking to bring this operational discipline and creator perspective to creator partnerships and affiliate growth.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Support Specialist

Current

TTEC

Nov 2022 - Present (3 years 10 months)

Managed high-volume account pipelines for U.S.-based eBay customers, handling 50+ daily inquiries via phone, email, and chat while maintaining 92%+ customer satisfaction scores. Utilized enterprise CRM systems to track case lifecycles and ensure timely follow-ups.

HubSpot Salesforce Zendesk CRM Customer Support Bilingual Communication Data Entry Escalation Management Average Handle Time Quality Assurance

Education

Degrees, certifications, and relevant coursework

Universidad Mesoamericana de San Agustín (UMSA)

Bachelor's Degree, Nutrition

Pursued a Bachelor's Degree in Nutrition, developing strong analytical thinking and the ability to explain complex health and nutritional information in clear, actionable terms.