Miguel Londoño Naranjo

I help customers with billing questions and technical troubleshooting, including high-volume email queues and real-time phone support. At Securitas Technology, I processed billing operations, monitored service status, and used SAP to improve billing workflows.

I’ve managed customer inquiries end-to-end across systems like SAP and Zoho CRM—handling service and system issues, analyzing billing breakdowns, and keeping accounts and data accurate. I also delivered shipping updates, courier tracking, and allocation/availability reports so teams could follow up on inventory.

Outside billing and support, I managed digital content as Community Manager at WebCreativa, scheduling posts, creating and translating blog/social content, and working directly with clients through digital channels. I’m bilingual in Spanish and English (C1) and bring strong communication and analytical problem-solving to customer-facing work.