At MOTIVUS, I oversaw delivery operations and Agile delivery, including resource allocation, forecasting, and Statements of Work. I also implemented ClickUp for delivery teams across LATAM and the US.
As Scrum Master at MOTIVUS, I coordinated squads of up to 30 members and facilitated sprint planning, backlog refinement, and retrospectives. For a Citi client, I optimized incident resolution workflows, generating a 20% efficiency gain.
At O'REILLY, I worked as an IT Business Systems Analyst II and management consultant on legacy-to-web modernization. I delivered business and functional specifications to transition COBOL workflows to a web interface, with zero downtime.
Earlier, I consulted on initiatives for clients including Walmart, CitiBanamex, and BanCoppel. My work included regulatory and infrastructure projects, technical specifications for mobile banking integrations, and ETL data migrations.

