Emmanuel López Velasco'

I am a dedicated Senior Account Specialist with a strong background in customer service and data analysis. My experience at Bread Financial has equipped me with the skills to monitor bank accounts for potential risks and ensure compliance through effective coaching and personalized solutions for escalated cases. I thrive in fast-paced environments and am committed to delivering exceptional service.

Previously, I worked as an Account Specialist at Teleperformance, where I was the first line of contact for customer and tech support. My role involved providing quick resolutions to customer inquiries, which honed my problem-solving abilities. Additionally, my experience as an Operations Coordinator at Atel allowed me to develop communication strategies and conduct quality monitoring, further enhancing my analytical skills.

Currently pursuing a BS in Computer Engineering at the University of Guadalajara, I am passionate about integrating technology with customer service. I am eager to leverage my skills in a dynamic environment that values innovation and teamwork.