Mido Bakari

I am a results-oriented customer service professional with extensive experience in providing exceptional support to clients. My journey began in 2012, where I honed my skills as a Junior Customer Support at Goggo Nigerian Limited, where I developed a keen understanding of customer needs and effective communication strategies. This role laid the foundation for my career, allowing me to establish rapport with clients and ensure their satisfaction.

Currently, I serve as a Customer Experience Agent at Nemoda Inc, where I effectively solve customer problems using various CRM tools such as Zendesk and Freshdesk. My commitment to maintaining up-to-date knowledge of store policies and providing expert guidance has significantly contributed to positive customer outcomes. I am motivated to optimize processes and enhance the customer experience, ensuring that every interaction is a positive one.