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@midobakari
Results-oriented customer service professional with extensive experience.
I am a results-oriented customer service professional with extensive experience in providing exceptional support to clients. My journey began in 2012, where I honed my skills as a Junior Customer Support at Goggo Nigerian Limited, where I developed a keen understanding of customer needs and effective communication strategies. This role laid the foundation for my career, allowing me to establish rapport with clients and ensure their satisfaction.
Currently, I serve as a Customer Experience Agent at Nemoda Inc, where I effectively solve customer problems using various CRM tools such as Zendesk and Freshdesk. My commitment to maintaining up-to-date knowledge of store policies and providing expert guidance has significantly contributed to positive customer outcomes. I am motivated to optimize processes and enhance the customer experience, ensuring that every interaction is a positive one.
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Work history, roles, and key accomplishments
Nemoda Inc
Feb 2021 - Present (4 years 9 months)
As a Customer Experience Agent, I effectively solve customer problems via various communication channels, maintain knowledge of store policies, and ensure positive customer outcomes through efficient issue resolution.
Goggo Nigerian Limited
Jan 2012 - Feb 2015 (3 years 1 month)
In my role as Junior Customer Support, I provided primary support to customers, addressed inquiries about products and services, and collaborated with teams to enhance customer satisfaction.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
2020 - 2024
Customer Service
Completed courses in Customer Service Foundations, Problem Solving and Troubleshooting, and De-escalation, focusing on enhancing customer service skills and problem resolution techniques.
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