Mickoll Marin

Directly engaged with clients, providing problem-solving and revenue management solutions. Conducted in-depth market research and competitor analysis to offer valuable insights and assisted with pricing decisions based on thorough pricing analytics and data analysis.

Managed direct contact with B2B and B2C clients, supporting operations that led to a 15% reduction in customer support response times. Focused on maintaining loyal, long-term customer relationships.

Oversaw day-to-day operations and implemented strategies to increase revenue and improve processes. Collaborated directly with stakeholders and employees, boosting monthly income by 30%.

Led a team of 107 employees, focusing on quality assurance and inventory control within a large warehouse environment. Analyzed numerous business and process performance metrics, creating reports and action plans to improve processes and meet goals.

Supervised and supported last-mile operations for multiple locations, making real-time decisions and solving problems as they arose. Maintained constant communication with various teams across different European countries.

Managed accounts, planning, and marketing, achieving a 55% year-over-year revenue increase. Handled general scheduling of daily operations, data analysis, and direct stakeholder contact.

Completed a Master of Business Administration program, focusing on advanced business strategies and management principles. Gained expertise in various aspects of business operations and leadership.

Grade: Cum Laude distinction

Achieved a Master’s degree with Cum Laude distinction, specializing in Big Data and Business Intelligence. Developed strong analytical skills and a deep understanding of data-driven decision-making.

Obtained a Bachelor’s degree in Industrial Engineering, focusing on optimizing complex processes and systems. Acquired foundational knowledge in engineering principles and problem-solving methodologies.