Michelle Wilson
@michellewilson
Experienced customer-focused caregiver and retail lead skilled in team training and operations.
What I'm looking for
I combine hands-on retail leadership and hospitality experience with a strong work ethic; I close stores, train staff, manage inventory, and handle cash and deposits reliably.
As a certified nursing assistant, I deliver patient care including ADLs, dementia and senior care, and I bring data entry, phone etiquette and ERP experience to roles that need compassion and organization.
Experience
Work history, roles, and key accomplishments
Key Holder / Sales Lead
Dollar General
Feb 2024 - Present (1 year 7 months)
Manage store closing, cash drawer reconciliation, stocking, vendor receiving, and sales floor recovery to maintain daily operations and store readiness.
Lead Server
Hoosier Routes
May 2021 - Present (4 years 4 months)
Supervise front-of-house operations, train and coach staff, take and manage dine-in and take-out orders, and close the restaurant while ensuring timely service.
Freezer Order Filler
Walmart DC 7055
Jul 2023 - Jan 2024 (6 months)
Picked and palletized cases of frozen product for store distribution, maintained order accuracy, and prepared shipments to meet daily fulfillment targets.
Certified Nursing Assistant
Summit Health and Living
Jun 2020 - Feb 2021 (8 months)
Provided ADL assistance including bathing, toileting, dressing and feeding, monitored vital signs, and supported resident mobility to enhance comfort and safety.
Collector
Navient
Jan 2020 - Jun 2020 (5 months)
Contacted borrowers to negotiate and collect student loan payments, documented account activity, and worked to resolve delinquencies.
Customer Care Specialist
Navient
Sep 2019 - Nov 2019 (2 months)
Assisted borrowers with student loan inquiries, processed account changes, and provided payment guidance to improve customer resolution.
Restaurant Server
Pizza King
Mar 2019 - Sep 2019 (6 months)
Prepared and served food, operated the register, and delivered timely service to maintain guest satisfaction and efficient floor operations.
Certified Nursing Assistant
Summit Convalescent Center
Jul 2016 - Dec 2018 (2 years 5 months)
Provided personal care including bathing, feeding, and toileting, assisted residents with mobility, and documented care to support daily living needs.
Education
Degrees, certifications, and relevant coursework
Delta High School
Attended Delta High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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