Jessica Little

Led daily resident activities including trivia, icebreakers, outings to the store/YMCA, and organized meal service and cleanup. Drove the van for resident transport and provided phlebotomy/medtech support by taking blood and administering medications when needed.

Worked overnight shifts (11–7), performing checks on residents every two hours and providing on-demand assistance via resident beepers. Managed resident laundry, assisted with bathroom needs, and supported room readiness by changing residents in the early morning.

Opened and closed the store, supervised employees, and directed daily station tasks including stocking, pallet breakdown, and maintaining a clean sales floor. Handled customer support, returns, and refunds, and managed drawer counts, phone calls, and shift paperwork.

Managed outbound and inbound calls to help customers establish payment plans and review account issues including fraud or disputes. Notated account updates, collected payments through IVR, and met/exceeded monthly quota at 151%, using Samson, FACS, and LV systems.

Provided high-quality guest service by answering questions, handling reservation changes, and settling guest accounts at check-out. Cleaned and maintained rooms and common areas while accommodating guest requests and keeping housekeeping carts organized and stocked.

Provided excellent customer service in a fast-paced restaurant environment while maintaining a professional appearance. Performed cleaning duties across seating areas, restrooms, and the kitchen to support smooth operations.

Greeted and seated customers, took food and beverage orders, and entered orders accurately into the ordering system. Recommended menu items and communicated allergy or special nutrition needs to the kitchen staff.

Greeted customers, recited daily specials, and took food and drink orders while up-selling when appropriate. Kept tables and floors clean and maintained efficient service to support guest satisfaction.

Delivered exceptional customer service by greeting guests, regularly checking satisfaction, and anticipating needs. Served guests with accuracy and efficiency while supporting a consistently clean dining experience.

Earned a high school diploma from Briarcliff High School.

Completed training at ABC training center.

Completed a medtech certification program with training in EKG and phlebotomy.