Open to opportunities

Michelle Taño

@michelletao

Message

Dedicated customer support professional with a passion for self-improvement.

Philippines

Message

What I'm looking for

I am looking for a role that allows for personal growth, teamwork, and the opportunity to make a positive impact.

I am a committed employee with a strong passion for self-development and working collaboratively with others. My experience as a Virtual Assistant has honed my skills in CRM data cleansing, where I identify and resolve duplicate records, ensuring the accuracy and completeness of customer profiles. I thrive in environments that allow for mutual growth and advancement.

In my role at Holisto Ltd, I provided exceptional customer support by assisting clients with their hotel reservations and addressing their concerns effectively. My ability to communicate clearly and empathetically has been key in delivering solutions that meet customer needs. I have also gained valuable experience in fast-paced environments, such as my time as a cashier at Jollibee, where I managed customer orders and payments efficiently.

Throughout my career, I have developed a diverse skill set that includes attention to detail, emotional intelligence, and proficiency in various computer applications. I am eager to leverage my skills and experiences in a new opportunity that fosters growth and collaboration.

Experience

Work history, roles, and key accomplishments

CRM Data Cleansing VA

Upwork

Sep 2024 - Apr 2025 (7 months)

Identified and resolved duplicate records within the CRM system. Verified and corrected data accuracy, ensuring consistent formatting and completeness of customer profiles.

CRM Data Formats Customer Profiling

Customer Support

Holisto Ltd

Jan 2022 - Sep 2024 (2 years 8 months)

Assisted customers by taking calls and providing solutions and actions to their concerns. Performed back office tasks including hotel swap bookings, obtaining hotel confirmation numbers, and checking with suppliers.

Customer Support Problem Solving Back Office Operations Supplier Communication

On-the-Job Trainee

iFleet Travel and Tours Philippines

Mar 2019 - Apr 2019 (1 month)

Supported clients by assisting with travel planning and booking processes. Developed skills in travel logistics and customer support within the tourism sector.

Customer Support Logistics Tourism

Cashier

Jollibee

Jun 2016 - Nov 2016 (5 months)

Handled customer orders and processed payments efficiently in a fast-paced environment. Ensured accurate transaction processing and maintained a positive customer interaction.

Customer Service Order Processing Payment Processing Fast Paced Environment

Outreach Teacher & Youth Leader

BHMP Volunteer Workers

Led outreach programs focused on youth development and education. Facilitated learning activities and mentored young individuals within the community.

Youth Leadership Teaching Outreach programs Mentoring Community Engagement Facilitation

Teller

Lucky Star Quest Inc.

Jul 2021 - Oct 2021 (3 months)

Managed customer transactions, including processing deposits and withdrawals. Ensured accuracy and security in all financial handling procedures.

Financial Accuracy Customer Service

On-the-Job Trainee

iFleet Travel and Tours Philippines

Jan 2020 - Feb 2020 (1 month)

Assisted clients in planning and booking various travel arrangements. Gained practical experience in travel industry operations and customer interaction.

Education

Degrees, certifications, and relevant coursework

ACCESS COMPUTER COLLEGE

BS Tourism Management, Tourism Management

2018 - 2021

Completed a Bachelor of Science degree in Tourism Management. Studied relevant coursework and graduated in 2021.

Jesus Is Lord Colleges Foundation

BS Business Administration, Business Administration

2016 - 2018

Studied towards a Bachelor of Science degree in Business Administration. Completed relevant coursework between 2016 and 2018.

ABE International Business College

BS Accountancy, Accountancy

2015 - 2016

Pursued a Bachelor of Science degree in Accountancy. Completed coursework during the 2015-2016 academic year.

Microcadd Institute

Short Course, Technical Training

2015 - 2015

Completed a short course program at Microcadd Institute in 2015. Received a certificate upon completion of the program.

Espiritu Santo Parochial School

Highschool and Elementary, General Studies

2010 - 2014

Attended Espiritu Santo Parochial School for elementary and high school education. Completed grades 6 through 3rd year high school between 2010 and 2014.