At NEIS, an ARMStrong Insurance Services Company, I facilitated Workers' Compensation and General Liability premium audits by phone. I reviewed payroll records, financial reports, tax documents, and bookkeeping information, then documented audit details using client, state, and class-code guidelines.
I also communicated with policyholders, agents, CPAs, and bookkeepers to request records and clarify missing information. At Startek, I supported healthcare members in English and Spanish with billing disputes, benefit lookups, and account questions.
