At NationsBenefits, I audited member interactions for accuracy and procedural adherence, identifying quality issues and opportunities for improvement.
At Omada Health, I researched healthcare member concerns, documented resolutions, and followed privacy-conscious escalation procedures.
With Insurance Staffers / The Jacobson Group — Bestow, I researched life insurance policy, billing, and account issues, documenting cases and coordinating follow-up with internal teams. At Quicken Loans / Rocket Mortgage, I reviewed mortgage records for accuracy and workflow compliance and guided new hires through job shadowing.
Across my customer support and insurance work, I’ve supported high-volume service workflows and reviewed customer interactions for accuracy, compliance, and service standards. My experience also includes remote operations, document verification, and insurance policy servicing.
