@michelleorjuelauser
IT support analyst at AISEING SAS, resolving N1/N2 hardware and software incidents through iTop and supporting SAP users.
ColombiaAt AISEING SAS (Groupe SEB Colombia – IMUSA), I provided first-level technical support and managed incidents through iTop within established SLAs. I diagnosed hardware and software issues, maintained equipment and printers, and supported users with SAP incidents.
At Alcaldía Municipal de Zipaquirá, I resolved technical incidents and coordinated remote support using AnyDesk and TeamViewer. I also managed the technology inventory and trained users with digital tools and technical manuals.
Work history, roles, and key accomplishments
AISEING SAS
Jun 2026 - Jul 2026 (1 month)
Provided first-level technical support to users across multiple areas, managing incidents through the iTop help desk within established SLAs. Diagnosed and resolved hardware and software failures, installed and configured equipment and printers, and provided functional support for SAP incidents.
Alcaldía Municipal de Zipaquirá
Mar 2023 - Dec 2025 (2 years 9 months)
Resolved over 50 technical incidents weekly in hardware and software, ensuring operational continuity and high user satisfaction. Implemented and coordinated remote support via AnyDesk and TeamViewer, reducing physical travel by 60% and optimizing response times. Managed institutional technology inventory and trained over 200 users in digital tools, creating technical manuals.
Maderas El Volador
Feb 2020 - May 2021 (1 year 3 months)
Provided basic technical support for computer equipment, complementing administrative management and handling of company databases.
Degrees, certifications, and relevant coursework
Ingeniería de Sistemas, Systems Engineering
Pursuing a degree in Systems Engineering, currently in the ninth semester.
Tecnología en Desarrollo Informático, Software Development
Completed a technology degree in Software Development in 2021.
Técnico en Ofimática y Manejo de TICs, Office Automation and ICT
Completed a technical program in Office Automation and ICT Management in 2017.
Técnico en Diseño Gráfico y Publicitario, Graphic and Advertising Design
Completed a technical program in Graphic and Advertising Design in 2017.
Técnico en Logística Empresarial, Business Logistics
Completed a technical program in Business Logistics in 2016.
Ciberseguridad y Ethical Hacking, Cybersecurity
2025 - 2025
Completed a course in Cybersecurity and Ethical Hacking in 2025, totaling 20 hours.
Diplomado en Data Analytics, Data Analytics
2025 - 2025
Completed a diploma in Data Analytics in 2025, totaling 348 hours.
Bachiller Académico, General Studies
Completed high school education in 2015.
Software and tools used professionally
ColombiaYou can contact michelle and 600K+ other talented remote workers on Himalayas.
Message michelleSign up now and join over 1,000,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 1,000,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 1,000,000+ job seekers finding remote jobs at top companies worldwide.
Mario Forero
Agente Hispano, AtlanticQuantumInnovations
German Alonso Pimentel Vera
IT Operations Specialist, Pharmasan
Diego Fonseca
Técnico de Soporte IT, Lobana Estéreo
Samuel David Lopez Rodas
Analista de Mesa de Ayuda, Alteck
Caleb Cepeda
Helpdesk Analyst N1, Callzilla
Yeison Gil
Analista de Sistemas | IT Support & Infrastructure, FLORES DEL LAGO LTDA C.I
Miguel Brito
IT Support Technician, Independent (Freelance)
Jesica Muñoz
Soporte y/o Digitalización E11, Prosegur Procesos S.A.S.
Jasbleidy Acosta Marquez
Técnico en Sistemas, Ingecontrol S. A.
Fabian Carreno
IT Help Desk Analyst / Technical Support Engineer, SONDA