At SONDA, I provide Tier 1/2 IT infrastructure support to internal users across remote operations. I troubleshoot hardware, software, and network issues, manage incidents and service requests against SLAs, and provision user accounts with Azure AD and Active Directory.
Previously, at TELEPERFORMANCE, I diagnosed technical and service complaints in English and Spanish across phone, email, and chat. At SEICOLSA, I prepared engineering reports and dashboards, drafted Bills of Materials, and interpreted electromechanical schematics.
