Jesica Muñoz
@jesicamuoz
IT support professional focused on user support and service desk work, handling technology requests and supporting digitization projects.
ColombiaWhat I'm looking for
At PROSEGUR PROCESOS S.A.S., I supported users with assigned technology processes, handled and resolved their requests according to established procedures, and operated project tools and equipment.
I also supported service and digitization activities, following operating procedures to help ensure activities were carried out correctly.
At ESVICOL LTDA., I operated technology tools and supported operational processes involving systems and technological media. I followed up on assigned activities and applied the organization's procedures.
I have a Systems Engineering degree from Universidad de Cundinamarca, along with complementary training in website and mobile application development and Big Data. I'm seeking junior opportunities in IT support, service desk, user support, application support, or technology operations.
Experience
Work history, roles, and key accomplishments
Soporte y/o Digitalización E11
Prosegur Procesos S.A.S.
Feb 2026 - Jun 2026 (4 months)
Provided user support for assigned technological processes, resolved user requirements according to established procedures, and operated project-related tools and equipment. Supported digitalization activities and ensured operational continuity by following procedures.
Operadora de Medios
Esvicol Ltda.
Oct 2024 - Oct 2025 (1 year)
Operated technological tools related to the role, supported operational processes involving systems and media, and managed assigned resources responsibly. Followed organizational procedures and tracked assigned activities.
Education
Degrees, certifications, and relevant coursework
Universidad de Cundinamarca
Diplomado, Desarrollo de Sitios Web y Aplicaciones Móviles
Grade: 9.05
Completed a diploma in Web Development and Mobile Applications with 682 hours, 100% approved, and a score of 9.05.
Universidad de Cundinamarca
Ingeniera de Sistemas, Ingeniería de Sistemas
Completed a professional degree in Systems Engineering.
Universidad de Cundinamarca
Diplomado, Big Data
Grade: 9.04
Completed a diploma in Big Data with 542 hours, 100% approved, and a score of 9.04.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
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