Looking for a job

Michelle Onyeabor

@michelleonyeabor

Customer support professional who helped raise guest satisfaction from 32% to 93% at Prime Royal Hospitality Services Limited.

Nigeria

Message

At Prime Royal Hospitality Services Limited, I handled customer enquiries and hotel bookings, resolved guest complaints, and supported customer relationship management. I contributed to an increase in reported customer service satisfaction from 32% to 93% over two months.

At Del-York Group, I coordinated program activities and supported organizational initiatives. I also collected and analyzed program data for monitoring, evaluation, and progress reporting.

At Crestsage Limited, I coordinated executive travel arrangements that contributed to a reported 10% reduction in company travel costs. Earlier, at Vivid Rain Research, I transcribed research recordings into structured reports and maintained confidential files.

Experience

Work history, roles, and key accomplishments

Administrative / Program Officer

Del-York Group

Aug 2023 - Aug 2024 (1 year)

Coordinated program activities and supported the implementation of organizational initiatives. Facilitated communication with partners, stakeholders, and beneficiaries, and managed administrative operations including scheduling, correspondence, and data entry.

Program Coordination Stakeholder Communication Meeting Scheduling Data Entry Record keeping Report Writing Event Coordination

Executive Assistant (NYSC)

Crestsage Limited

Jun 2022 - Feb 2023 (8 months)

Coordinated executive travel arrangements, contributing to a reported 10% reduction in travel costs. Managed the Managing Director's calendar, scheduled meetings, and provided administrative support to executive workflows.

Travel Coordination Calendar Management Meeting Scheduling Administrative Support Communication Skills

Customer Service Executive / Administrator

Prime Royal Hospitality Services Limited

Jul 2021 - Dec 2021 (5 months)

Managed customer enquiries and hotel bookings, serving more than 20 customers daily. Resolved guest complaints, verified payments, and contributed to an increase in customer service satisfaction from 32% to 93% over two months.

Customer Service Complaint Resolution Payment Processing Record keeping Customer Relationship Management

Transcriptionist / Administrative Officer

Vivid Rain Research

Mar 2018 - Nov 2020 (2 years 8 months)

Transcribed and edited research recordings and documents into structured reports. Reviewed and maintained confidential files, supported payroll administration, and received a promotion with a 5% pay increase for performance.

Transcription Editing Report Writing Data Accuracy Confidentiality Payroll Administration